WHAT CAN AN ORGANIZATION LEARN BY ANALYZING FAILED CHANGES?
I recently met with the EVP of Finance for a global pharmaceutical company who has lead responsibility for implementing a new ERP system across the enterprise. He told me that this is their third attempt with the implementation and that his company has already invested millions of dollars. Unfortunately, the results show they are worse off now than before they started. His question to me was, "How do I guarantee success this time?" In the above featured video, I address how organizations can improve success rates by gleaning important lessons learned from previous failures. Talking points include the below...
How do I guarantee success this time?
6 LESSONS LEARNED FROM FAILED CHANGE PROJECTS
- Understand why previous changes have failed
- Acknowledge these past failures and own them without blame
- Openly communicate key lessons learned from failure
- Analyze audience and don't introduce past failures to new Targets
- Shift expectations by openly communicating how and why this change will be different
- Measure, monitor and celebrate incremental successes